Privacy Policy

This Privacy Policy explains how PeptidesX (“we”, “us”, “our”) collects, uses, stores, and protects your personal information when you visit www.peptidesx.uk (“the Site”) or place an order with us.

We are committed to protecting your privacy and handling your data in an open and transparent manner, in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

For the purposes of applicable data protection law, the data controller is:

South Studios Ltd T/A PeptidesX

Atria, Spa Road, Bolton, BL1 4AG, United Kingdom

Email: contact@peptidesx.uk

Information we collect

We may collect and process the following categories of personal data:

Identity and contact data – your name, billing and delivery address, email address, and telephone number.
Order data – details of the products you purchase, order history, and correspondence with us.
Payment data – payment is processed securely by our third-party payment providers. We do not store full card details on our servers.
Technical data – IP address, browser type and version, device information, and other data collected via cookies and similar technologies.
Usage data – information about how you use our Site, including pages visited and interactions.
Communications data – any messages you send us through contact forms, email, or customer support.

We collect this information when you create an account, place an order, contact us, subscribe to communications, or browse the Site.

How we use your information

We use your personal data for the following purposes:

To process and fulfil your orders, including taking payment and arranging delivery.
To manage your account and provide customer support.
To communicate with you about your orders and respond to enquiries.
To send you marketing communications where you have consented to receive them (you can opt out at any time).
To improve our Site, products, and services.
To detect and prevent fraud and to maintain the security of our Site.
To comply with our legal and regulatory obligations.

Legal bases for processing

We rely on the following legal bases under the UK GDPR:

Performance of a contract – to process and deliver the orders you place with us.
Legitimate interests – to operate, secure, and improve our business, provided your rights do not override those interests.
Consent – for marketing communications and certain cookies. You may withdraw consent at any time.
Legal obligation – to comply with accounting, tax, and other legal requirements.

Cookies

Our Site uses cookies and similar technologies to enable core functionality, remember your preferences, analyse traffic, and support marketing. Essential cookies are necessary for the Site to function; non-essential cookies are used only with your consent.

You can manage or disable cookies through your browser settings and, where provided, through our cookie consent tool. Disabling certain cookies may affect the functionality of the Site.

Sharing your information

We do not sell your personal data. We may share it with trusted third parties who help us operate our business, including:

Payment processors who handle transactions securely.
Shipping and delivery partners who fulfil your orders.
IT, hosting, and analytics providers who support our Site.
Professional advisers and regulators where required by law.

All third parties are required to protect your data and may only use it for the purposes we specify.

We may also disclose your information where required to comply with a legal obligation, court order, or the lawful request of a regulatory or law-enforcement authority.

International transfers

Where we transfer your personal data outside the UK, we ensure appropriate safeguards are in place, such as UK-approved standard contractual clauses or transfers to jurisdictions deemed to provide an adequate level of protection.

Data retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Order and transaction records are typically retained for the period required by UK tax and commercial law. When data is no longer required, we securely delete or anonymise it.

Data security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse, or alteration. While we take reasonable steps to safeguard your information, no method of transmission over the internet is entirely secure, and we cannot guarantee absolute security.

Your rights

Under the UK GDPR, you have the right to:

Access the personal data we hold about you.
Rectify inaccurate or incomplete data.
Erase your data in certain circumstances (“right to be forgotten”).
Restrict or object to the processing of your data.
Data portability – request a copy of your data in a portable format.
Withdraw consent at any time where processing is based on consent.

To exercise any of these rights, please contact us at contact@peptidesx.uk . We will respond within the timeframe required by law. Exercising your rights is free of charge in most cases.

Marketing communications

Where you have opted in, we may send you information about products and offers. You can unsubscribe at any time using the link in our emails or by contacting us directly. Withdrawing marketing consent will not affect the processing of your data for order fulfilment or other lawful purposes.

Children

Our Site and products are not directed at children. We do not knowingly collect personal data from anyone under the age of 18. If you believe we have collected data from a minor, please contact us so we can remove it.

Third-party links

Our Site may contain links to external websites that are not operated by us. We are not responsible for the privacy practices of those sites, and we encourage you to review their privacy policies before providing any personal data.

Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Last updated” date. We encourage you to review this page periodically.

Contact us and complaints

If you have any questions about this Privacy Policy or how we handle your data, please contact us at contact@peptidesx.uk